10,226+ PAIRS CLEANED 5238+ CLIENTS SERVICED 738+ CAPS CLEANED & RESHAPED 67 PAIRS CUSTOMISED 1312+ PAIRS RESTORED 3976+ PAIRS REPAIRED 96.7% REPEAT CLIENTS SAME-DAY SERVICE AVAILABLE WALK IN OR BOOK A PICKUP & DELIVERY FREE Pick Up & Delivery on orders over R1140. BOOK 4, GET 2 FREE* SNEAKER & CAP CLEANING | ONLINE ONLY

FAQ

Everything you need to know about sneaker cleaning, restoration, bookings and caring for your kicks.

More Than A Clean

"ITS CULTURE"

FAQ

YOUR QUESTIONS ANSWERED

Everything you need to know about sneaker cleaning, restoration, bookings and caring for your kicks.

STILL NOT SURE?

YOUR QUESTIONS ANSWERED

1. FOOTWEAR TYPES

WE CLEAN IT ALL.

Leather, suede, nubuck, canvas or mixed materials. Every pair is cleaned according to its material, construction and condition.

2.PICKUP & DELIVERY

DROP OFF, OR WE’LL COME TO YOU.

Drop off at any Lace’T store or book a collection online. Our courier partner RAM can collect and return your sneakers nationwide.

3:  TURNAROUND TIME 3 DAYS,

OR GO EXPRESS.

Standard cleaning takes approximately 3 business days, while restorations generally take around 5 business days, depending on the condition of the sneakers and the work required.

Need them sooner? Same-day and next-day cleaning options are available.

4.STAINS

SOME STAINS RUN DEEP.

The longer a stain sits, the deeper it can settle into the material. We’ll always aim for the best result, but we won’t risk damaging your sneakers just to chase a stain.

5.CLEANING PRODUCTS

THE RIGHT PRODUCT. THE RIGHT TECHNIQUE.

Lace’T is an authorised Crep Protect® retailer, proudly using the Crep Protect® shoe-care range. Every pair is handled by trained staff using the correct techniques for each material.

6.YELLOWING

BRING BACK THE WHITE

Yellowing is usually caused by oxidation over time. Our de-yellowing treatment can significantly improve discoloured soles, although results depend on their age and condition..

7.SUEDE & NUBUCK

DELICATE MATERIAL. SPECIALIST CARE.

Yes, we clean suede and nubuck. These materials require a more controlled cleaning process to protect their texture, colour and finish.

8.BOOKING

WALK IN OR BOOK ONLINE.

Visit any Lace’T store, or book online if you’d prefer us to collect your sneakers from you.

9.RESTORATIONS

WHEN CLEANING ISN’T ENOUGH.

From colour touch-ups and sole work to more detailed sneaker restorations, we’ll assess your pair and recommend what can realistically be done.

10.BULK & BUSINESS SERVICES

MORE PAIRS? NO PROBLEM.

We work with retailers, brands and businesses that require regular or bulk sneaker-care services. Contact us for a tailored solution.

11.SERVICE GUARANTEE

WE STAND BEHIND OUR WORK.

Not happy with the result? Contact us within 24 hours of collection and we’ll assess the pair and, where appropriate, re-clean it at no charge.

12.STILL HAVE QUESTIONS?

LET’S TALK SNEAKERS.

Chat to the Lace’T team directly and we’ll help you with your pair.

STILL HAVE QUESTIONS?

LETS TALK SNEAKERS.

Chat to lace't Team directly and we'll help you with your pair.

STILL HAVE QUESTIONS?

LETS TALK SNEAKERS.

Chat to lacet Team directly and we'll help you

with your pair

The Verge

Linskfield

100 Linksfield Rd, Dowerglen,

Johannesburg, 1609

Monday – Friday

09:00 – 18:00

Saturday

09:00 – 17:00 

Sunday

09:00 - 15:00

Omni Square

Bassonia

OE Soetdoring Ave, Bassonia

Johanesburg South, 1609

Monday – Friday

08:00 – 17:00

Saturday

08:00 – 17:00

Sunday

08:00 - 15:00

Flamingo Centre Modderfontien

CNR ralley road, Queens St, Modderfontein

Johanesburg , 1645

Monday – Friday

08:30 – 18:00

Saturday

09:00 – 17:00

Sunday

09:00 - 15:00

© 2026 Lace’T – All Rights Reserved